Any time you call an 800 number
(for a credit card, banking, charter communications, health and other
insurance, computer help desk, etc) and you find that you're talking to a
foreign customer service representative (perhaps in India, Philippines,
etc), please consider doing the following:
After you connect and you realize that the customer service
representative is not from the USA (you can always ask if you are not
sure about the accent), please, very politely (this is not about trashing
other cultures) say, "I'd like to speak to a customer service
representative in the United States of America."
The rep might suggest talking to his/her manager, but, again, politely
say, "Thank you, but I'd like to speak to a customer service
representative in the USA ." YOU WILL BE IMMEDIATELY CONNECTED TO A REP
IN THE USA . That's the rule and the LAW.
It takes less than one minute to have your call re-directed to the USA .
Tonight when I got redirected to a USA rep, I asked again to make sure -
and yes, she was from Fort Lauderdale.
Imagine what would happen if every US citizen insisted on talking to only
US phone reps from this day on. Imagine how that would ultimately impact
the number of US jobs that would need to be created ASAP. If I tell 10
people to consider this and you tell 10 people to consider doing this -
see what I mean...it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be
abrupt or rude to a foreign phone rep. You may even get correct answers,
good advice, and solutions to your problem - in real English.
PS. The above information was forwarded to us via e-mail. We have no idea if the information is true or correct. See more interesting
forwarded e-mail
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